I forgot my user name and (or) password.  What do I do?

Go to the "Applicant Login" page and enter your SSN in the section where it asks if you forgot your login information and click the "Send It" button.  Your login information will be sent to the email address on file.

Make sure that you add AirlineApps.com to your safe list to prevent email from Airline Apps, Inc. AND the airlines from being treated as junk mail.  Most of your messages will come from desk19@airlineapps.com.

If the email address on file is no longer valid, you will need to contact support@airlineapps.com.  When contacting support, please provide your full name, last four of your SSN, your OLD email and your NEW email, and a contact phone number.

What makes this service different from every other service that is trying to get money from me?

As we try to explain throughout our website, our software is provided to pilot hiring departments as a legal means for accepting actual applications, not resumes. We are not a resume or job placement service. We do offer a solution for our members to send a “resume” through a fax/e-mail feature, however this is only provided as a convenience for our paid users to apply to airlines that choose to accept resumes.

Our service allows pilots to complete “one” application and submit it to multiple airlines. Our system is designed to allow members to complete and submit the only application ever needed for participating airlines until hired.

Airlines that choose to use our software may have additional requirements for submitting an application. Any additional requirements should be clearly indicated on the Employer’s website or in our additional info section. We have designed our system and work closely with airlines to assure that any requirements are disseminated to system applicants. Members should utilize the “Compare my App” feature to evaluate their application for each airline’s minimum requirements.

As mentioned above, we are not a resume or job placement service. Members are able to send by fax/e-mail their resume as an additional system benefit and convenience. These airlines may or may not use the Employer Interface for reviewing your complete online application. Please check the status of each airline on your “job targeting” page. Airlines using the full system will be listed as a “participating” company.

Potential airlines have not yet seen our software, or may be evaluating our service but are not currently hiring or accepting applications. Once we have demonstrated our system to each airline on the list, we will upgrade their status or remove them if they choose not to participate.

There is a tremendous benefit to targeting every “potential” airline that you are interested in for employment. After we setup a new Airline account, each qualified pilot that has targeted their company is immediately available to that company. We inform these airlines that their new database contains actual, complete applications for consideration. This may give you extensive exposure and consideration. In fact, for smaller airlines, you may be the only applicant that has selected that company or meets their minimums. Because of this, we encourage our members to target every airline, regardless of their current status.

Please read the following information: “Why are pilots paying for this service?”

The airlines will be listed on your “job targeting” page according to status. Airlines that accept applications through our system will be listed as “Participating”.

Immediately upon selecting your single airline, several things happen. First, the e-mail used to setup your account is assigned to that airline. This is very important, as airlines will use system automation to contact you using that e-mail (Interview Invite Letter, Hiring updates, etc). As soon as you select your single airline and publish your account, your application data is immediately provided to that employer. It would be unfair to our system members, who pay for the ability to change/add/delete multiple airlines, if this convenience was provided to other pilots who pay nothing.

Choosing to join and pay for our system is voluntary. We can only continue to provide this software to airlines for no cost, if pilots continue to find the additional features and conveniences to be well worth the low fee. Please see “Why should I become a member?” for additional information.

You will only be able to pull up applications that have been setup by participating airlines. Until this has been accomplished, a printable application will not be available. This does not affect an airline’s ability to pull-up and review application data.

It is extremely important to check and double-check your application for completeness. Any omission of information could result in your data being screened out based on employer settings. Under the “My Application” section, make sure that your application has been “Published” and select “Validate “ to check for critical errors. System members should utilize the “Compare my Application” feature to assure that their application is available for review. Use this feature on occasion to check for changes in employer requirements. If you have completed your application correctly, meet published minimums and have “Published” your account, your participating airlines will have your application.

Airlines that are not listed as participating may or may not have access to your data. It is each users responsibility to check with each airline to determine their individual procedure for applying for employment. If they are using our system, it should be extremely apparent on their website.

Instantaneously. One tremendous benefit of the Airline Apps system is that all updates are provided to airlines immediately. As competitive as it often is to be considered for employment, every hour counts. Take advantage of the ability to make unlimited updates.

Because airlines can always access your most current application, you may be required to update your flight times prior to an actual interview. Because your application can be current, this may eliminate the hassle of filling out additional flight time supplement forms once you get to the interview.

Airlines immediately receive any changes or updates to your application. One of the first things that airlines see for each application is the “Last Updated” field. They are aware of update activities and consider an application’s currency when reviewing. Update often!

Simply accessing your account will change your “Last Updated” date. Even if you have nothing to add or change on your application, you may wish to log-on to reset the date displayed to your targeted airlines.

It is important to know that airlines can set administrative options to remove applications that have not been updated after a specific amount of time. This assures that they are only working with current applications submitted by pilots that are still actively interested in employment by their airline.

You are immediately given access to all of the special features that our software was built around. Most importantly, you can instantaneously target multiple airlines for consideration. Read our “Applicant Info” for more detailed information about advanced system features.

If you choose to cancel your account or discontinue paying for our member services, you will be required to select only one company to target. All other applications to other targeted airlines are removed until resubmitted. If you wish to continue being considered by these airlines, you must complete and publish a single-application for each individual employer. For users that prefer not to use our system, our participating airlines may choose to mail you a paper application.

First, we will never share your e-mail with 3rd party companies. We are against spam and will only use your e-mail to send important system information, as indicated in our user agreement.

Keeping a valid e-mail address in our system is not only required, but essential. Our software gives employers a powerful process that relies on contact thru e-mail. As an example, our software will automatically send a personalized “Invite Letter” once your application has been moved into a special scheduling folder. Any information required by your targeted airlines may come through your account email. It is IMPORTANT to keep it current!

Your email address can be changed from within your account under the “My Account” tab.

There is absolutely no difference in a single-application (free) or member application. If an airline chooses to suspend the acceptance of applications, we will not maintain single applications and you will have to re-apply when the airline begins accepting. We will protect and maintain our member’s data until needed. This saves the time of having to re-type your application again and again.

Having an expired medical will not screen you from the system. It is displayed as an advisory that your physical may need to be updated prior to your interview. Be sure to check the policy of each airline you have targeted.

If you do not make one of the minimum requirements for a particular airline, you will not appear in that airline’s qualified sort. You must make all of the minimum requirements to be considered for employment.

An important added benefit to the “Compare my App” is to ensure that you didn’t unintentionally omit information that would disqualify your application. Check it carefully to ensure your application is considered by your targeted airlines.

This may be caused by one of the following:

      1. This company has not entered their hiring minimums yet.
      2. Your application is not complete.
      3. Your application is not published.

The most common cause is that the airline you are trying to compare has not entered any administrative minimums yet. This would be unusual for an airline listed as “participating”, so for those companies, carefully check the completeness of your application.

One of the greatest benefits to our system is that it can follow you throughout your career. Even low time pilots should target major airlines. As you suspect, you will not be displayed to an airline if you do not make their minimums, however, the instant you meet those requirements, you will IMMEDIATELY have an application on file. (An amazing capability!)

As you know, few airlines hire pilots at the “minimums”. Airlines have competitive minimums that they select and hire from. As you bridge the gap to make it to the “competitive” times, your application is always working for you.

Also, airlines may lower their administrative minimums to review more applications. You will have a “complete” application on-file.

As you already know, pilots have the tremendous task of separating different flying totals from his or her logbooks, which is different for each employer. This can take hours or even days. We have made every effort to program our system to collect flight data in the most logical way possible.

Some airlines may use your instructor experience to evaluate your qualifications. It is important to separate the time from your PIC because the system automatically adds your instructor time back into the PIC for total calculations.

While the collection of this data may require a significant effort, members benefit from the fact this information will not be discarded when airlines stop accepting applications.

Applications are set to have a .25 margin on the left and right side. Under Internet Explorer, go to File, then Page Setup to set your margins. Airlines set page breaks for the printers they are using. Based on your printer, your application may break to the next page in an “unusual” place.

You can also remove or modify header and footer information at the Page Setup. This will keep it from printing on your application.

Under the “My Application” section, select yes on the “Publish my App” page and click on “Save Changes”. Note: If the yes radio button is selected when you first come to the “Publish my App” page, no action is necessary and this will only be the case if you are returning to this page after previously publishing your application.

You should only publish your application once it is totally completed. Once published, it is available to your targeted participating airlines for review.

A simple way to look at the “Publish my App” function is to look at it as an ON/OFF switch for your application. Published = ON, making your application available to your targeted employers. Not published = OFF, employers don’t know you exist.

We completed extensive testing on our fax function to assure that data sent is converted and formatted correctly. Our system interfaces with a third-party program that was specifically developed to convert all common electronic formatted documents. During our testing, we found the system to work flawlessly with every popular document formats. Unless you are using an unusual format, the fax will look exactly as you view it on your screen, assuming it is formatted for the standard 8x11 inch paper.

Our system sends a "Faxed Resume Cover Page" with standard coversheet information, followed by your fax sheets. For airlines that have received faxes from our members, we are told that they have been received without any problems and look professional.

If our system shows that your Social Security number on file, but you did not create an account, contact us immediately and we will call you on the phone to sort out the problem. Do not send us your Social Security number via e-mail. We will have an account representative contact you.

Sorry, but a valid Social Security number is required for a legal application and required for this system.