Customer Service(Gate)/Ramp Agents (Baggage Handlers) Selected candidate must be a team player, have experience in customer service and be flexible to work weekends, early mornings and late nights.     Local candidates only please   Title: Ramp Agent/Customer Service Agent Job code: SNNRMP Reports To: Station Manager CO:   Dept:   Location: SBP Status: Non-Exempt Salary Range:            Negotiable EEO1 7 EEO Job 7A Position Summary: Agents are expected to perform all duties and responsibilities in a safe and compliant manner. Also to provide extraordinary customer service to all our customers all the time.  Essential Functions:   -   Transfers baggage and cargo from/to aircraft and protect it against weather, loss, theft and damage. Assist with passenger carry-on luggage -   Operates all ground equipment i.e. belt loaders, air start units, lift trucks, tugs, bag carts, lavatory carts and de-icing units. Also cleans and services the aircraft lavatory -   Work outdoors in all types of weather conditions and the environment that the ramp entails such as around loud aircraft and machinery -   Exceptional interpersonal skills with an ability to get along with others -   May perform the duties of a commissary agent including stocking aircraft with items necessary for flight (drinks, peanuts, napkins, etc.) -   Completes paperwork and forms connected with work assignments pertaining to procedures -   To take on any responsibilities and tasks deemed necessary by the station manager or station supervisor -   Comply with all safety procedures and Station Policies -   Maintain the physical demands that are required on the ramp -   Assist in boarding passengers on to departing aircraft and Guide customers to and from the aircraft -   Be able to handle transitions in a timely manner including over sales, delays or cancelled flights, and any issued revolving around lost/damaged luggage -   Use public address system for boarding announcements -   Operate Jetway bridge and other required customer service equipment -   Resolve all customer situations by providing exceptional customer service -   Proficient in all computer systems and programs associated with the customer service position Minimum Job Requirements: -   Must be a team player -   Must obtain a minimum of a high school diploma or GED -   Must be at least 18 yrs old with a valid US driver's license and a good driving record -   Must pass FAA 10-year background check. -   Must be able to lift 70 lbs -   Must be flexible, willing to work various hours, holidays, nights and weekends -   Must be able to work by climbing, bending, lifting, stooping, kneeling to get in and around aircraft and equipment -   Being able to speak, read, write, and understand English fluently -   Ability to work under stressful situations and tight time constraints -   Ability to be on your feet for long periods at a time -   Must submit an application on our website Management Approval:   Date:   HR Approval:   Date:     If you have any questions, please feel free to contact me at Nicole.Peterson@mesa-air.com or at 805-546-0818.                                 Thank you,                                             Nicole Peterson                                             SBP Station Manager

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