Title: Director Phoenix, Arizona HUB Job code: CSDHUB Reports To: VP of Customer Service CO: 02 Dept: 7020 Location: PHX Status: Exempt Salary Range:      EEO1   EEO JobGroup   Position Summary: Responsible for the performance management and oversight of our US Airways Express HUB. Essential Functions: Provides leadership to 3 managers and 300 team members. Manages STAR Flights, Delay and Cancellation performance for region. Responsible for all activity that takes place at the Hub (Ground Operations, Customer Service, GSE, etc.). Manages DOT Complaint and Mishandled Baggage performance. Performance Leader for all departments Flight Ops, Inflight, Maintenance, etc. Provides feedback and designs programs to enhance performance to meet Codeshare expectations. The ability to represent company to various levels of management at partner meetings. Weekly performance calls for US Airways and various internal daily calls. Lead liaison with our codeshare partner US Airways. Participates in all codeshare activities, audits and training events. Responsible for daily 0745pst and 0815pst report outs on performance. Manages/Leads company performance initiatives. Budget and forecast for all expenses in the Hub. Manage payroll, attendance, purchasing, employee scheduling, cash managements, and internal Controls. Ensure that daily business follow the company’s EPPIC values. Applies continuous improvement process to performance initiatives. Manages the Balanced Score Card metrics that tie to the PHX Hub. Knowledge of contract negotiation and contract interpretation. Regulatory oversight of FAR 121 and documented procedures in company manuals. Responsible for contract administration of service providers. Responsible for ensuring training compliance, station compliance, regulatory compliance, and various safety programs. Responsible for ensuring that excellent customer service is provided internally and externally. Perform other duties as delegated by the VP of Customer Service. Other duties assigned to perform the requirements of the position. Minimum Job Requirements: BA/BS Preferred and 5 years managerial work experience with similar responsibilities. Be flexible enough to multi task across several Time Zones. Understand Budgeting and P&L Management. Experience in Aviation, Heavy Manufacturing or Transportation Industry hub/terminal operations required. Must possess excellent communication and organizational skills. Must be proficient in Microsoft Outlook, Excel, Project, Microsoft Word, PowerPoint, and Visio. Management Approval:   Date:   HR Approval:   Date:

[ top of page ]