Customer Service(Gate)/Ramp Agents (Baggage Handlers)  Selected candidate must be a team player, have experience in customer service and be flexible to work weekends, early mornings and late nights.     Local candidates only please This posting is for Part-Time Only  *Range from $7.50-$10.50 an hour* Title: Ramp Agent/Customer Service Agent Job code: SNNRMP Reports To: Station Manager CO:   Dept:   Location: DSM Status: Non-Exempt Salary Range:            Negotiable EEO1 7 EEO Job 7A Position Summary: Agents are expected to perform all duties and responsibilities in a safe and compliant manner. Also to provide extraordinary customer service to all our customers all the time.  Essential Functions:   Transfers baggage and cargo from/to aircraft and protect it against weather, loss, theft and damage. Assist with passenger carry-on luggage Operates all ground equipment i.e. belt loaders, air start units, lift trucks, tugs, bag carts, lavatory carts and de-icing units. Also cleans and services the aircraft lavatory Work outdoors in all types of weather conditions and the environment that the ramp entails such as around loud aircraft and machinery Exceptional interpersonal skills with an ability to get along with others May perform the duties of a commissary agent including stocking aircraft with items necessary for flight (drinks, peanuts, napkins, etc.) Completes paperwork and forms connected with work assignments pertaining to procedures To take on any responsibilities and tasks deemed necessary by the station manager or station supervisor Comply with all safety procedures and Station Policies Maintain the physical demands that are required on the ramp Assist in boarding passengers on to departing aircraft and Guide customers to and from the aircraft Be able to handle transitions in a timely manner including over sales, delays or cancelled flights, and any issued revolving around lost/damaged luggage Use public address system for boarding announcements Operate Jetway bridge and other required customer service equipment Resolve all customer situations by providing exceptional customer service Proficient in all computer systems and programs associated with the customer service position Minimum Job Requirements: Must be a team player Must obtain a minimum of a high school diploma or GED Must be at least 18 yrs old with a valid US driver's license and a good driving record Must pass FAA 10-year background check. Must be able to lift 70 lbs Must be flexible, willing to work various hours, holidays, nights and weekends Must be able to work by climbing, bending, lifting, stooping, kneeling to get in and around aircraft and equipment Being able to speak, read, write, and understand English fluently Ability to work under stressful situations and tight time constraints Ability to be on your feet for long periods at a time Must submit an application on our website Management Approval:   Date:   HR Approval:   Date:       Interview dates and times are for the Des Moines station only: Local applicants only please. This posting is for Part-Time Only  ****Please email me to set up an interview****   Interview sessions will be held at the Des Monies International Airport (5800 Fleur Dr. Des Monies, IA 50321). Please proceed to the US Airways Express ticket counter and ask to speak with Teresa Lasack or the station manager. We are accepting open interviews sessions. Thank you Please print out and bring your application to the interview session. If you have any questions, please feel free to email me at Teresa.Lasack@mesa-air.com or call me at 515-664-3558.                       Thank you,                                           Teresa Lasack                                           DSM Station Manager

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