Job Details

Internal Applicants Only


Employee Travel Services - Pass Bureau

Job code:


Reports To:

HR Supervisor II

Position Summary:

This position is responsible for the administration of all employee related travel for multiple code share partners as well as go! Mokulele.  Daily responsibilities consist of applying our current agreements for travel to the needs of employees for business and/or leisure travel.   

Essential Functions:

Travel Related Customer Service for Employees

·         Assist employees with general travel questions regarding benefits & leisure travel.

·         Act as a resource for travel questions, leisure travel requirements, & other necessary information helpful to travelers.

·         Provide helpful assistance regarding our interline agreements, other travel agreements, & discount programs available to employees.


Processing Travel Benefits Paperwork

·         Correspond with employees regarding enrollment processes, policies, & procedures.

·         Verify paperwork & eligibility on applications submitted by employees.

·         Enter employees & eligible travelers in to travel systems using Wings, ADP, & other programs.


Processing Buddy Passes & Other Travel Requests

·         Process Buddy Pass orders, create itineraries, issue tickets, & enter on log for tracking.

·         Provide knowledge to employees regarding flight routing, leisure travel guidelines, & other details.


Processing Business Travel & Leisure Travel Itineraries

·         Process Business Travel requests according to current travel policies and guidelines using Sabre, Shares, Apollo or other necessary systems for booking. 

·         Communicate travel information to employees, and assist with necessary changes as needed.

·         Assist with booking travel for crew movement as needed


Minimum Job Requirements


  • Experience utilizing Sabre, Share or Apollo reservation systems required
  • Experience  using Sabre Crew Track and other airline systems strongly preferred
  • Data entry skills are a must requires strict attention to detail
  • Exceptional communication, multi-tasking, organization and follow-through skills
  • Ability to maintain professional composure under stressful, time sensitive situations
  • Willing to work weekends, nights and holidays as needed


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Equal Opportunity/ Affirmative Action Employers.

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