Supports aircraft Captain by ensuring safe and timely piloting of aircraft and performing other aircraft management duties.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to this position as needed.
The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.
If a candidate interviews with the interview minimums, but not the hiring minimums, s/he will be eligible for hire upon successful completion of the interview process if s/he:
Prior customer service experience, preferably in an aviation environment.
Ability to read, analyze, interpret and understand technical procedures and governmental regulations, sometimes quickly and under stressful or emergency situations. Able to effectively present information to and respond to questions from management, dispatch, crew, passengers, air traffic control, and the general public. Able to speak and be understood in English, including shouted verbal commands during emergency situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Capable of interpreting a variety of and multiple instructions furnished in written, oral, diagram, or schedule form. Must be able to remain calm, think and react quickly in all types of emergency situations including but not limited to: medical emergencies, aircraft decompression, emergency evacuations, fires, security threats, passenger disturbances, turbulence, etc.
Makes decisions to support strategic direction. Decisions tend to be medium range and of medium significance with moderate consequences, but may in unusual situations be significant and have safety-of-flight consequences. Decisions could require additional expenditure of resources if not sound and may impact safety. Able to process information quickly and react in a positive manner during unexpected and/or serious situations. Capable of controlling personal and emotional responses and acting appropriately under high levels of stress.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
Travel up to 100% of the time, including nights, weekends, holidays and overnight stays. Able to work extended hours with lack of scheduling control and be ready to report to work with little notice. Willing to relocate based on the Company’s operational needs.